We understand how important it is to receive your funds as quickly as possible, but there are a few reasons why your withdrawal might still be processing. After you've requested a withdrawal, there’s a series of security checks and compliance reviews that must be completed before the transaction can be finalized. This includes verifying your identity through the KYC process, ensuring all tax obligations are met, and securely processing your funds via our payment partners, like PayPal or Trolley.
Keep in mind that withdrawals can take up to 5 working days to complete, depending on your bank or payment provider. Rest assured, if everything is in order, your money will be on its way shortly. If it’s been more than 5 working days and you still haven’t received your funds, feel free to contact our support team. We’re here to help and will make sure everything gets resolved as quickly as possible.