Why are my funds frozen?
Funds may be frozen on your GameShard account for a couple of reasons, both designed to ensure fairness and security on
the platform.
First, when a tournament ends, we temporarily freeze any winnings for 3 days. This allows us to verify the results,
resolve any disputes, and ensure that everything is in order before the funds are released to your wallet. It’s a
routine part of the process, helping maintain the integrity of the competition and fairness to all players.
Additionally, if you’ve recently deposited money into your account, those funds will remain frozen until they are used
for at least one transaction or tournament on the platform. This is another layer of security to prevent misuse of
deposited funds and ensure they’re being used as intended.
If your funds are still frozen after these periods, feel free to reach out to our support team, and we’ll help you
resolve the issue.
